All in stock items should ship within two business days. You will be able to select your shipping method at checkout. Express shipping is available. We highly reccomend you insure your purchase. If you do not select insurance and your purchase is lost or damaged in transit, Gallery OKTO is not responsible, and no adjustments will be made. Shipping includes delivery confirmation when available. We do not recommend and cannot insure first class mail price for fragile items!Gallery OKTO will accept authorized returns for STORE/WEBSITE CREDIT ONLY. E-mail us or call for a return authorization code. Items returned without an authorization code will be refused and NO REFUNDS WILL BE GIVEN. Some items cannot be returned due to health regulations (example/earrings which have been worn) or the nature of the product. If you have any questions, please contact us.If an item is listed out of stock, you can still order it on the website, but shipping may be delayed. You will be sent an e-mail notifying you of the expected ship date, and you will be given a chance to cancel the order and receive a refund. Once you confirm the order, only website/gallery credit will be given for cancellations or returns.